About Delivery, Order Times, Delivery Costs & Shipping
UK Mainland Standard Delivery
· All Shipping is free. Your order will be with you within 4 - 5 working days after you have placed your order.
· Orders received before 1pm, Monday to Friday will be dispatched the same day*, subject to stock availability.
· Orders placed after 1pm will be dispatched on the next working day*.
· Ireland and Mainland Europe - International Signed for Service (minimum 3-6 working days) = £9.99
· Worldwide International - International Signed for Service (minimum 7 working days) = £9.99
· International orders are subject to the country’s importation regulations. Smoknic will not accept liability should the goods fail to clear customs for any reason. We are unable to provide an exact timescale for delivery; this will depend on the postal service in your country. Orders will require a signature upon delivery.
· Before reporting an item as missing please allow up to 30 days for delivery.
What Happens if You're Out When Your Order is Delivered?
We cannot arrange a specific time for delivery - this is out of our hands. Should delivery be attempted when you are out, the post office or courier will leave a card. You can then call them to re-arrange delivery, or go to the depot to collect the parcel yourself. Both couriers and the post office return parcels to us if you do not collect them within 21 days. If you do not collect the parcel in time and you ask us to send your order out again, there will be a £4.99 admin and postage charge to cover the costs involved and we will send out your order again once the original parcel has arrived back.